Mill Farm are hiring!

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Role Summary

Reporting to the General Manager, the Front of House Manager is responsible for the overall day-to-day operation of the reception / office department whilst ensuring all hotel, conference and events bookings are optimise and logged accordingly. This is a proactive role which requires the FOH to build strong relationships with the entire Mill Farm team.

Main Duties (but not limited to):

Oversee the day-to-day running of the reception/office department and devise a weekly departmental rota in line with business demands.

Provide a high standard of customer service, by ensuring every customer is treated in a friendly, professional, and helpful manner and that all customer enquiries are dealt with in a positive way.

Checking guests in and out of the hotel ensuring correct payments are taken as per the company’s standard of procedure. Action any closure of room type or property level in third party distribution channels including GDS provider.

Action any amendments to Best Available Rate Strategy, third party distribution channels and GDS provider.

To ensure all maintenance issues observed and reported are logged accordingly. To adhere to AFC Fylde sales procedure when selling tickets, memberships, and merchandise.

To ensure policies, procedures, reporting systems, handovers, logs, and incident reports are reported and communicated accordingly. Coordinate all enquires for residential Christmas and New Year packages ensuring that all reservations adhere to defined policies regarding deposits and prepayments deadlines and all necessary correspondence is sent to guests.

Ensure events and conferences are booked in properly and function sheets have been issued accordingly.

About You

Previous experience as a Hotel Front of House Manager or in a similar role.

Competent in the use of Microsoft Office, particularly Excel. Excellent analytical skills.

Good knowledge of third-party channels, GDS, and Property Managements Systems. Good problem solving and interpersonal skills.

Highly knowledgeable of the hotel industry and tourism in the local area.

Interested? Apply online for immediate consideration. Send your CV to recruitment@mfsv.co.uk if you are interested!

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    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
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    Greeting and seating customers
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    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to recruitment@mfsv.co.uk if you are interested!

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  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
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    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to recruitment@mfsv.co.uk if you are interested!

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