Mill Farm are looking for a Hotel Receptionist!

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Job Types: Full-time, Part-time, Permanent
Hours: These position will be working 5 days out of 7, including weekends and bank holidays. Shift work to including Early and Late.

The ideal candidate must have high levels of customer service skills and a minimum of 1-year previous experience in a similar role with the ability to use a hotel booking system as well as being capable of using Microsoft Office & Excel. This job would suit someone who is keen to expand their skills and knowledge in hospitality and strong customer service.

Duties Include:-

  • Checking guests in and out, answering enquiries on the phone and by email, general office admin, reservations (restaurant and rooms), greeting guests to our restaurant.
  • Provide a warm welcome to guests, building rapport and generally taking care of their needs to create a memorable experience.
  • Taking reservations and restaurant bookings
  • Face to face customer enquiries
  • Ensure that your work attire is immaculate at all times
  • Ensure that customer expectations are exceeded at all times
  • Communicate clearly and effectively to guests and other employees
  • Be aware of and operate hotel cash handling, security and emergency procedures and report any discrepancies immediately to the Front of House manager

Send your CV to recruitment@mfsv.co.uk if you are interested!

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