We recruit from the poorest 10% of postcodes and invest in our staff because we believe that as each member of our team grows as a person, the business will grow too. And, most importantly, our customers will receive the best possible service.
Recruiting where we do means that our staff understand the challenges that many UK households face and how difficult people find it to manage their bills. This means that a key part of our culture is that we have a caring approach to our customers and our staff genuinely understand the challenges that they may be facing.
Our core team work within business hours as we recognise that work/life balance and mental wellbeing are paramount to looking after our staff and, therefore, our customers.
All of our staff have access to private healthcare, which includes counselling or emotional support. Some of our staff have not had the best start in life, so a key part of our culture is ensuring that networks are available to help them grow, not just as staff.
Together Energy reinvests our customers’ loyalty across a range of initiatives that benefit those who might not otherwise enjoy what we believe are fair expectations from life.