Sea Freight Export Co-ordinator- Manchester
Due to increased global growth in the business, we are looking for two individuals to join our Euro Operations team as Sea Freight Export Co-ordinators in our Manchester Office of ALPI UK Ltd.
Your role will be extremely customer focused and will be heavily invested with the full sea freight cycle, from taking bookings, handling export documentation, completing export declarations, liaising with overseas offices
Salary: £20,000 – £30,000 per annum, Negotiable based on experience
Office Hours: Monday Friday 08.30 hours 17.30 hours [one-hour unpaid lunch]
The ALPI Group is a recognized player in the Freight Forwarding and Transportation Industry who also specializes in the Supply Chain and Logistics Solutions. Albini & Pitigliani, that is where the acronym ALPI comes from.
With 70 years of history, our company has established best-practice standards in ground transportation, air and ocean shipments, customs clearance, and supply chain management.
Still a family run company where people are treated as people, not numbers and considered for their value. With unchanged passion we strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility .
Duties and Responsibilities:
Prepare export documents in accordance with established procedures and guidelines.
Liaise with other offices in the UK, reporting any discrepancies or specific requirements
Focus on improving customer satisfaction by delivering high quality services
Communicate efficiently and effectively with internal and external customers, suppliers and
other offices, as required by operational SOPs
Handling customer queries, Quotations pricing, up-selling, and prompt follow up
Managing reports and providing clients with regular updates on costs, opportunities and
Ensure that the company operates within all agreed operational procedures, and within statutory
requirements including the provision and maintenance of a safe working environment.
Liaise with overseas agents, sales and/or account management teams to ensure the smooth
on-boarding of new customers
Skills & Competency:
Previous experience within Sea Freight is essential or in a similar role preferable (experience in freight at least one year)
Previous experience working within export environment is preferable
Quality organisational skills and ability to manage many tasks or projects at the same time.
Ability to prioritise own workload and be able to work as part of a team
Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature
Excellent organisational skills, strong interpersonal skills with the ability to problem solve
Strong communication skills, both written and verbal
Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and CRM systems.
Demonstrate working administrative background
Must have an analytical skill, with a high level of attention to detail.
Along with 20 days annual leave + Public holidays and yearly pension review we offer the following benefits:
Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
After completing six months service, ALPI UK Death in Service equal to three times your annual salary.
After one years service employees are eligible to join the Private Medical Scheme (application process required).
After one years service company contributions increase 9% for the Group personal Pension Plan.
Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed)
Alpi UK is part of the Albini & Pitigliani Group www.alpiworld.com #Alpiness.
We actively encourage and promote diversity and are committed to equal opportunities for all.
If you feel this is the role for you, please contact us or email us your CV at firstname.lastname@example.org.