Retentions Advisor

Retentions Advisor
Monday – Friday (NO EVENINGS OR WEEKENDS!)
Glasgow
Salary £18,865
Weekly pay + Uncapped bonus structure

ABOUT US
McQueens Dairies is a growing family brand. We are passionate about our employees, customers and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk who are the only dairy co-operative in the UK 100% owned by its local British farmers, and we’ve been working with them since we opened our first dairy.
Providing our customers with the nostalgic experience of our doorstep milk deliveries, we have expanded our products to include ‘essentials’ such as; juice, eggs, yogurts and more. We even deliver milk alternative products to support a wider customer base!
Trading since 1995, the company has seen consistent growth and we are excited to be recruiting for a Retentions Advisor in our excellent Customer Service Team.
At McQueens dairies we value a work-life balance, that’s why we never finish later than 5pm and only work Monday to Friday. On top of our favourable working pattern we also provide a competitive basic salary plus a weekly bonus for our Retentions Advisors.
THE ROLE
Working in the Retentions Department you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport building abilities to understand the specific reason for the cancellation, then with your training and understanding of McQueens Dairies, you will help resolve the customers problems and provide first class support unlike anything they would find when buying milk from a grocery store.
Retaining the customers business and maintaining their satisfaction will always be our main priority in the Retentions Department.

REQUIRED EXPERIENCE
• Customer service, ideally within a contact centre environment (this is a telephony-based role)
• Ability to build trust and rapport with customers, experience with retentions is highly desirable
• Professional, positive and polite telephone manner
• Ability to stay motivated and positive in any situation – you’ll be a natural problem solver and creative thinker
• Target and bonus driven

Salary, Bonus & Benefits
• Salary £9.07ph / £18,865 salary per annum
• Uncapped bonus structure, paid weekly
• Training in Customer service skills and Excel.
• Additional 6-week top up bonus, paid weekly after your first 6 weeks with the company
• Operational hours of hours 8.00am – 5.00pm (8:00 and 8:30 start times) Monday to Friday
• Free onsite Parking
• Opportunities for advancement

Company NameMcQueens Dairies
Job TypeFull Time
Number of Positions Available10
Town/CityGlasgow
CountySouth Lanarkshire
PostcodeG4 9UD
Hourly Rate From9.07
Website Link / Email address to Applyleanne.jackson@mcqueensdairies.co.uk
Email For CV Applicationsleanne.jackson@mcqueensdairies.co.uk
Sector(s)Sales

Chat To EmployerApply For Job

Live Jobs

Show All
  • EEEGR are Hiring!

    The East of England Energy Group (EEEGR) represents more than 200 members across the region, ranging from energy producers to supply chain companies
    From engineers to marketing assistants, they have roles for everyone
    Find out more here

  • Anglian Water have opportunities for you!

    We manage, supply and recycle water for the driest region in the UK. So we love every drop
    From delivering the highest standards of customer service to transforming the way water is valued by everyone, we work at the frontier to innovate and improve every day
    Find out more here

  • Amazon are Hiring!

    Our mission is to be Earth’s most customer-centric company.
    This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
    Find out more here

  • Mill Farm are hiring!

    This is your chance to make a difference and work at one of the North West’s newest and most dynamic venues where we are passionate about offering quality, first class service and a product that sets new standards. Located in the heart of the Fylde Coast, just off Junction 3 of the M55, Mill Farm is open seven days a week and boasts: bars, restaurants, conference & events facilities, all weather sports pitches and is also the new home for AFC Fylde Football Club. If you think you have the talent, experience, energy and passion to contribute in helping to create something special then make sure you apply today.
    Find out more here

  • NHS are Hiring!

    If you want to leave work every day knowing what you’ve done really matters, you’re in the right place.
    The NHS have over 350 roles, so there is always a fit for everyone
    Find out more here

  • Gatwick Airport are Hiring!

    Gatwick is a major employer in the region and many of our staff live in the local area
    We are responsible for running all aspects of the airport operation – with a focus on providing a great experience for our passengers
    Find out more here

  • Gatwick Airport are Hiring!

    Gatwick is a major employer in the region and many of our staff live in the local area
    We are responsible for running all aspects of the airport operation – with a focus on providing a great experience for our passengers
    Find out more here

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone
    As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme
    Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply!
    With roles all over the country, there is something for everyone.
    Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team
    Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries
    Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone
    As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme
    Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply!
    With roles all over the country, there is something for everyone.
    Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team
    Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries
    Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone
    As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme
    Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply!
    With roles all over the country, there is something for everyone.
    Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team
    Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries
    Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone
    As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme
    Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply!
    With roles all over the country, there is something for everyone.
    Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team
    Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries
    Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you.
    Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone
    As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme
    Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply!
    With roles all over the country, there is something for everyone.
    Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to  recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time
    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events
    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests.
    There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers
    Taking orders for food and drink
    Serving food
    Serving alcohol
    Cleaning and resetting tables
    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you!

    Send your CV to recruitment@mfsv.co.uk if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

learnliveuk.com is operated by Learn Live Limited registered in England under company number 08812253, whose registered address is Eaton Ave, Matrix Park, Buckshaw Village, Chorley, PR7 7NA

Email Us






    FAQs

    Contact Us






      Help

      For best results please use Google Chrome on a PC/Laptop or Safari/Firefox on a tablet device.

      If you have any technical difficulties please email bookings@learnliveuk.com or call the Learn Live team on 01257 446010

      Terms & conditions

      You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@learnliveuk.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

      Privacy Policy

      I have previously registered.


      I need to register.
      Subscribe Now


      YES, IT'S FREE